DGVox empowers financial institutions, national security agencies with statutory voice recording capabilities. It also helps to enhance service levels by using recording-based analytics for customer service call centers, emergency response and transportation services. The DGVox platform provides powerful actionable analytics over the enterprise-grade voice logging system. DGVox Graphical User Interface (GUI) is an easy to use, Web-based software application that allows users to control the DGVox Voice Logging system. DGVox features a highly intuitive user interface that drastically reduces training time, combined with a robust under-the-hood voice recording engine that effortlessly interfaces with all voice media, such as analog, digital and IP telephony, facsimile, GSM and2 way radio circuits.
- Recording
- Search and Playback
- Display
- Management
- Reports
- Archive
- Schedule
- Security
- Alarms & Alerts
- Agent Quality Analysis
- Integration Capabilities & Compatibilities
- Client Applications